Returns, Exchanges & Refunds
Returns
You may send the returned products to Tribal Kix - 12916 Hillcrest Drive Chino, CA 91710. Customers may receive a full refund if all of the following conditions apply:
1. The item is defective, or not up to adequate standards, and has not met the customer's expectations.
2. The item has never been used in any way.
3. The return request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The item is returned back to us in its original packaging.
To request a return, please submit your request to us on the Contact Us page. Tribal Kix reserves all rights to make the final decision on all requested returns.
Exchanges
You may send the returned products you wish to exchange to Tribal Kix - 12916 Hillcrest Drive Chino, CA 91710. Customers will be eligible for an equal, or lesser than, exchange of products, if all of the following conditions apply:
1. The item is defective, or not up to adequate standards, and has not met the customer's expectations.
2. The item has never been used in any way.
3. The exchange request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The item meant to be exchanged is returned back to us in its original packaging.
To request an exchange, please submit your request to us on the Contact Us page. Tribal Kix reserves all rights to make the final decision on all requested exchanges.
Refunds
If prior to the production process, which is usually 1 to 3 days from the time of purchase, we can offer a refund to a customer. Once the production process has started, we do not offer a refund on custom items. Customers may receive a full refund if any of the following conditions apply:
1. The item is defective, or not up to adequate standards, and has not met the customer's expectations.
2. The item never got delivered to the customer.
2. The item has never been used in any way.
3. The refund request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The item is returned back to us in its original packaging.
To request a refund, please submit your request to us on the Contact Us page. Tribal Kix reserves all rights to make the final decision on all requested refunds.
Tracking Order
Once your order has been shipped, you will receive an email and an text notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also visit our Track Order page to check on the status of your order.
Order Cancellations
All order cancellations must be done prior to the production process, which is usually 1 to 3 days after order is placed. If you wish to cancel your order, you can send us a message on the Contact Us page.
Order Changes
All product order changes, additions and/or removals must be done prior to the production process, which is usually 1 to 3 days after order is placed. Once you have placed your order you will not be able to make modifications on the website. To make any changes, please reach out to us on the Contact Us page.
You may send the returned products to Tribal Kix - 12916 Hillcrest Drive Chino, CA 91710. Customers may receive a full refund if all of the following conditions apply:
1. The item is defective, or not up to adequate standards, and has not met the customer's expectations.
2. The item has never been used in any way.
3. The return request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The item is returned back to us in its original packaging.
To request a return, please submit your request to us on the Contact Us page. Tribal Kix reserves all rights to make the final decision on all requested returns.
Exchanges
You may send the returned products you wish to exchange to Tribal Kix - 12916 Hillcrest Drive Chino, CA 91710. Customers will be eligible for an equal, or lesser than, exchange of products, if all of the following conditions apply:
1. The item is defective, or not up to adequate standards, and has not met the customer's expectations.
2. The item has never been used in any way.
3. The exchange request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The item meant to be exchanged is returned back to us in its original packaging.
To request an exchange, please submit your request to us on the Contact Us page. Tribal Kix reserves all rights to make the final decision on all requested exchanges.
Refunds
If prior to the production process, which is usually 1 to 3 days from the time of purchase, we can offer a refund to a customer. Once the production process has started, we do not offer a refund on custom items. Customers may receive a full refund if any of the following conditions apply:
1. The item is defective, or not up to adequate standards, and has not met the customer's expectations.
2. The item never got delivered to the customer.
2. The item has never been used in any way.
3. The refund request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The item is returned back to us in its original packaging.
To request a refund, please submit your request to us on the Contact Us page. Tribal Kix reserves all rights to make the final decision on all requested refunds.
Tracking Order
Once your order has been shipped, you will receive an email and an text notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also visit our Track Order page to check on the status of your order.
Order Cancellations
All order cancellations must be done prior to the production process, which is usually 1 to 3 days after order is placed. If you wish to cancel your order, you can send us a message on the Contact Us page.
Order Changes
All product order changes, additions and/or removals must be done prior to the production process, which is usually 1 to 3 days after order is placed. Once you have placed your order you will not be able to make modifications on the website. To make any changes, please reach out to us on the Contact Us page.